Terms & Conditions

Dts guarantee to meet clients installation requirements within 3-7 working days of order placement with exception to custom door entry panels. Our standard requirement before any commencement of any projects can be triggered by client sending an official purchase order, returned Dts signed order form or via official email.

All options are required along with a 55-65% deposit requirement depending on works specifications. DTS must be notified in writing of any changes, rescheduling requests and/or cancellations 7 working days before the agreed installation date. If installation is cancelled within 7 working days of the agreed installation date a 25% administration fee is chargeable.

If installation is rescheduled within 7 working days of the agreed installation date a 9% administration fee is chargeable. Payment terms are 7 days from completion of works, failure to make payment within this timeframe will result in a 7% late payment charge. Goods remain property of DTS until payment of this invoice has been made in full. Goods are covered by manufacturer’s 12 months warranty, unless otherwise stated.

All warranties exclude goods damaged through normal wear and tear and vandalism. Any disputes must be made in writing to DTS within 7 days of the agreed installation date. The buyer is responsible for the cost of returning goods to DTS should they require a refund if equipment is not already installed, a cost may apply to uninstall equipment depending on nature of dispute.

In addition, our standard Terms & Conditions apply with any variations or discovery set backs discovered due to pre existing infrastructure issues causing problems with our installation in the property works is being carried. If unforeseen circumstances arises DTS will notify to client and a new order raised to tackle variation or revised plan with cost added to final works. All our maintenance contracts are subject to annual automatic renewal unless cancellation is made in writing by client 31 days before renewal date.  Any emergency out of hours response requests can be sent to info@dtslondon.co.uk or text 07845298882.

Continuity of works; Dts expect to start and complete all installations within stipulated time frame agreed but DTS will allow up to 2-6 weeks for project completion as changes to site or unforeseen circumstances often occur on construction projects. Access issues and operational keys; client has the responsibility of providing DTS with all keys, pre existing codes and access to riser cupboards, access cupboards, rooms and spaces in which works are to be carried out in or pertain to the works in question.

Dts may choose to stipulate additional charges should project go over 6 weeks period without client notification or failure to make further arrangements of appeasement due to reasons out of DTS's control. Call out service; all callout not covered by maintenance has to be paid in full before visit of operative and cost varies depending on natures of works to be undertaken.

All further agreements, order forms and Nursery Cam regulations must be adhered to as stipulated in document once signed and DTS may choose to charge client if terms and conditions guideline are misused. Any orders forms signed has a 31 days cooling off period where client can cancel order providing DTS are notified 10 working days prior to work start date.

All Client request like rams and method statement and any other requirements will need to be notified to DTS 5 days prior to start date and not requested onsite; delay to works may result in additional charges.

All DTS engineers will have weekly risk and equipment assessment by DTS management prior to all installations and when onsite will always have a copy of their company credential or ECS security card/e copy. DTS must be notified before contract agreement if CIS scheme will be applied to works, failure to notify DTS will result in additional charges.

Any exceptions from vat due to disability or charity schemes must be made with legal certifications to DTS. All complaints and customer service issues can be raised by emailing info@dtslondon.co.uk or written letter to 128 Bensham Lane, CR7 7ES Surrey UK.

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